Ellen Sheidlin Studio is the official representative of Ellen Sheidlin the artist. All works displayed and sold through our platform are authentic creations, with copyright belonging exclusively to Ellen Sheidlin.
ABOUT THE ARTIST
Ellen Sheidlin (born in 1994, Saratov, Russia) is a multidisciplinary artist exploring the intersection of realism, virtuality and the world of dreams. Her own artistic approach, which she calls "Survirtualism", combines the digital and the physical, the fantastical and the real, the material and the immaterial.
Sheidlin began her creative career with Surrealist photography, gaining widespread recognition in the online sphere. She later received artistic training at The Florence Classical Arts Academy (2021–2022) and a private art residency in Seoul (2023), expanding her practice to include painting and ceramic sculpture.
Her work has been influenced by European Surrealism and contemporary art of Asia, where she has spent considerable time. Since 2022, Sheidlin has been creating large-scale multimedia murals using her technique of "automatic digital drawing" - a graphic sketch drawn intuitively with closed eyes, similar to Surrealist automatic writing, further developed based on associations suggested by unconscious lines and forms.
Sheidlin's works have been exhibited in numerous international exhibitions, including solo shows in New York, London, Paris, Tokyo, Florence, Bangkok, Melbourne, Dubai, Seoul, and St. Petersburg.
GENERAL QUESTIONS
Is Ellen Sheidlin Studio authorized to sell the artist's work?
Yes, Ellen Sheidlin Studio is the official representative of Ellen Sheidlin and is exclusively authorized to sell and distribute her artwork globally. All works displayed and sold through our platform are authentic creations, with copyright belonging exclusively to Ellen Sheidlin.
Do you provide certificates of authenticity?
Yes, all unique artworks come with a certificate of authenticity signed by Ellen Sheidlin.
SHIPPING QUESTIONS
How are artworks packaged for shipping?
We take exceptional care in packaging all artworks. Depending on the medium and size:
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Paintings are carefully wrapped in acid-free tissue paper, protected with bubble wrap, and shipped in sturdy custom-sized boxes
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Prints are shipped in protective tubes or flat packages with rigid backing
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Sculptures and fragile items are secured with custom foam inserts designed specifically for each piece
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs are calculated at checkout based on destination and package dimensions.
How long will shipping take?
Standard size items typically arrive within 7 business days after shipping. Large or custom items may require additional time. Exact delivery estimates will be provided during checkout.
Is the artwork insured during shipping?
Yes, all shipments are fully insured against loss or damage during transit. The insurance cost is already factored into the shipping price you see at checkout, ensuring your artwork is protected throughout its journey without requiring separate insurance purchases.
What if my artwork arrives damaged?
In the rare event that your artwork arrives damaged, please:
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Take photos of the damaged packaging and artwork
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Contact us immediately at support@sheidlina.com
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Keep all original packaging materials
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We will work with you to resolve the situation promptly
Do you provide tracking information?
Yes, once your order ships, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.
PURCHASE & CONTRACT INFORMATION
What should I know about purchasing artwork?
When you purchase artwork from Ellen Sheidlin Studio, you are entering into an agreement with us as the official representative of the artist. Your purchase includes the physical artwork only, while the copyright and any other intellectual property rights remain with Ellen Sheidlin.
What rights do I have after purchasing artwork?
As a collector, you own the physical artwork and may display it privately. However, you may not reproduce, modify, exhibit the work publicly or create derivative works without express written permission from Ellen Sheidlin.
RETURNS & REFUNDS POLICY
Can I return artwork if I change my mind?
All Purchases are Final and Non-Refundable.
Due to the limited nature of all art produced in limited runs for specific events or collections, and the immediate processing of payments upon purchase, we do not accept returns or offer refunds for any artworks, whether digital or physical.
This policy applies to all purchases made through our online storefront and at our art fairs.
Understanding Our Refund Policy
At Ellen Sheidlin Studio, we are passionate about bringing unique and often exclusive art pieces to collectors and enthusiasts. Our model, centered around limited-time pop-up art fairs and a curated online storefront, allows us to offer truly special works, many produced in strictly limited quantities.
Given the nature of our sales – featuring limited production runs and immediate payment processing to secure these coveted pieces – all purchases are considered final. We do not typically offer refunds.
Think of acquiring a piece from us as securing a rare edition or a unique creation from an exclusive showing. Just as attendance at a past event cannot be reversed, the acquisition of these limited artworks is a commitment to ownership.
CONTACT US
For any questions not covered in this FAQ, please contact us:
Email: support@sheidlina.com
We aim to respond to all inquiries within 24-48 hours during business days.